Quick Response Time Determines Quality of Samsung Washing Machine Service Centre in Faridabad
If someone were to ask you about what is quality of Samsung washing machine service centre in Faridabad, you would be able to give a true account of your experiences. Repair and maintenance, or after-sales support as it is called, depends to a great degree on the word-of-mouth publicity. If you are ever in need of these services, the first thing you would do is most likely to call a near and dear one to know about what type of services are offered by the Faridabad centre. One of the key elements which defines the quality of this service is the response time.
The first interaction could be initiated by the customer through any of the multiple communication channels. This could be through chat, email or phone call. It could even be a social media query. Once this query is sent, the promptness with which it is taken up and responded to determines the first stage of quality service delivery. Imagine a scenario when the phone bells are ringing incessantly and there is no response even after waiting for a long time. Imagine another scenario when you have left a chat message but it taking a lot of time for anyone from company to enter the chat centre and respond to your message. All these give bad experience for the very first time to the consumers. They will feel that the company has taken them for a ride and is not attending to them properly. This kind of treatment is surely going to alienate them from the company. Many of them might simply vow not to buy any of its product anymore. So, the frustration over the service quality of one product might also reduce the sale of other products.
|Name:||Samsung Service Centre|
|Category:||Samsung Washing Machine Service Centre in Faridabad|
|Hours:||Open Daily · 6.30 AM–10:00PM|
Now, if the first stage interaction has been appropriately responded to, the next stage is of coordinating to arrange for the timely visit of the technician to the place to attend to the problem. Finding the right person closest to the place of customer is accorded topmost priority. If located, the person is given the contact details of the customer and that person is required to contact the customer at the earliest. Customer is then apprised that the technician will be visiting the place for checking the washing machine and the appointment is fixed. This is the second stage of interaction where the service person interacts with the customer. The sooner this is achieved from the first interaction, the better it is.
The final stage of interaction is of providing the feedback about the service. This is again initiated at the end of company customer care and it is done after ascertaining from the technician that he has visited the place and attended to the problem. This interaction could either be to tell customer what the problem is and what needs to be done, or, it could be for taking the feedback after the problem is resolved. This third interaction is crucial from the point of view of taking feedback and satisfying the customer that he is being attended to at every stage.